We want every customer to feel secure when shopping with us. Please review our refund terms below:

Reasons for Refund

You may request a refund under the following circumstances:

  1. Service Delay – If we are unable to complete your order within the promised timeframe.

  2. Operational Failure – If your order cannot be fulfilled due to errors on our part.

Refund Review & Approval

  • Customers can request a refund by emailing support@ftmgame.com or contacting our 24/7 Live Chat.

  • Once we receive your request, our team will verify the order details and process it as quickly as possible.

  • Refund processing times may vary depending on your payment method.

    • PayPal: Refunds are typically returned to your PayPal account within 24 hours.

⚠️ High-Risk Transactions: Orders flagged due to mismatched customer information and bank/payment details may be automatically classified as high-risk and refunded.

Refund Options

  1. Non-Delivery: Full refund issued.

  2. Partial Delivery: Refund for the undelivered portion of the service.

    • Example: If half of the service is completed, you will receive a 50% refund.

  3. Voucher Option: Instead of a cash refund, you may choose to receive a voucher/credit for future purchases.

Important Note

  • If you choose to cancel an order without any error or fault on our side, refunds are generally not provided.