Privacy Policy

ftmgame.com respects the privacy of its customers and is committed to providing a secure environment for your data. This Privacy Policy explains how and why we collect, store, and use the information you provide to us.

What Information Do We Collect?

We may collect information from you when you:

  • Place an order

  • Request a service

  • Subscribe to our newsletter

Information we request that is not required will always be marked as voluntary or optional.

When ordering services on our site, you may be asked to provide details such as:

  • Name

  • Email address

  • Skype login or Discord tag

You may also visit our site anonymously.

Like most websites, we use cookies to improve user experience, gather general visitor information, and track visits. See the Cookies section below for more details.

How Do We Use Your Information?

We may use your information for the following purposes:

  • Personalization – to better respond to your individual needs.

  • Website Improvements – to enhance our offerings based on feedback.

  • Customer Service – to more effectively respond to requests and support needs.

  • Transaction Processing – your information will only be used to deliver the purchased service or product requested. We do not sell, exchange, or transfer your data to other companies without your consent.

  • Email Communication – your email may be used to send order updates, company news, promotions, or related product/service information. You may unsubscribe at any time using the instructions included in each email.

  • Promotions & Features – to administer contests, surveys, or other site features.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Password-protected directories and databases

  • Secure Socket Layer (SSL) encryption

  • PCI scanning to safeguard servers from vulnerabilities

Sensitive data (such as payment details) is transmitted securely via SSL and encrypted into our payment gateway provider’s database. Only authorized individuals with special access rights can view this data, and they are required to keep it confidential.

After a transaction, we do not store private financial information (credit cards, IDs, etc.) on our servers.

Do We Use Cookies?

Yes. Cookies are small files transferred to your device via your web browser (if allowed). They enable the site to recognize your browser and remember certain information.

We use cookies to:

  • Process shopping cart items

  • Save preferences for future visits

  • Track advertising performance

  • Compile data about site traffic and interactions

You may disable cookies via your browser settings. However, some site features may not function properly without cookies.

We also use web beacons together with cookies to gather additional analytics.

Types of Cookies We Set

  • Email-related cookies – remember your subscription status.

  • Order-related cookies – keep track of items between pages for proper order processing.

  • Form-related cookies – save user details for future correspondence.

  • Preference cookies – store your settings for a better user experience.

Third-Party Cookies

We may also use cookies from trusted third parties, including:

  • Google Analytics (tracking site usage & engagement)

  • Bing Ads (understanding search-based customers)

  • Facebook Pixel (retargeting and engagement tracking)

  • Yandex.Metrica (analytics and advertising performance)

  • Zendesk / Live Chat (customer chat support features)

These providers may collect data but are restricted to use it only for business improvement purposes.

Do We Disclose Your Information?

We do not sell, trade, or transfer personally identifiable information to outside parties, except trusted service providers who help operate our website, process transactions, or provide customer support.

We may release information to comply with the law, enforce site policies, or protect the rights, property, or safety of our users and company.

Non-personally identifiable data may be shared with partners for marketing or analytics.

Your Rights

As a customer, you may:

  • Access your stored data

  • Request deletion of certain data

  • Object to data processing (e.g., marketing use)

  • Correct inaccurate information

  • Restrict processing in certain cases

  • Request portability (basic account info provided electronically if applicable)

To exercise these rights, contact us at: support@ftmgame.com

Compliance

We comply with the following privacy regulations:

  • GDPR (EU) – protecting the personal data and privacy of EU citizens.

  • California Online Privacy Protection Act (CalOPPA) – ensuring no personal data is shared without consent.

  • COPPA – no information is collected from children under 13.

  • CAN-SPAM Act – no misleading or unsolicited commercial emails are sent.

Consent

By using our site, you consent to this Privacy Policy.

Changes to Our Privacy Policy

If changes are made, we will post the updated version on this page with the modified date below.

Last updated: 2025/9/10

Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📧 support@ftmgame.com

Our Privacy Pledge

We pledge to align our Privacy Policy with the following major standards:

  • GDPR (General Data Protection Regulation)

  • Federal Trade Commission Fair Information Practices

  • California Online Privacy Protection Act

  • Children’s Online Privacy Protection Act (COPPA)

  • CAN-SPAM Act

  • Privacy Alliance

  • Trust Guard Privacy Requirements